Skip to main content

Create Ticket & Auto-Associate from CDP (Cross-Platform) — Status 2026-06-26

Delivery / Program Management — periodic status report. health: carries the delivery-health status (backlog / on-track / at-risk / off-track / paused / completed); the doc-lifecycle status: stays in the linter enum (active).

Summary​

At risk: the mobile track can proceed in Q3, but the web track is blocked on CRM embed reuse, Qontak One auth, and CDP embed-source allow-list decisions due by 2026-07-04.

Highlights​

  • Anchor and web/mobile child PRDs are drafted.
  • Mobile track is explicitly not blocked by the CRM embed dependency.

Lowlights & blockers​

  • Web track remains blocked on AOQ-1 and AOQ-2 / OQ-2.
  • Effort man-days pending — owner: DRI; ask: confirm effort_<discipline>_days once the web dependency path is resolved.

Risk & dependency changes​

  • CRM embed dependency remains external to CDP scope and can slip the web release independently of the mobile track.

Metrics​

Baseline reading (t0) — the dated sequence of these reports is the burnup trend.

  • Progress: 0 / TBD man-days (0%) — total pending DRI man-days.
  • Throughput this period: 0 (baseline).
  • Forecast: TBD (derived once effort is finalized).

Next period​

  • Resolve 2026-07-04 web blockers; confirm whether CDP backend work is needed after TICKET_CREATED.