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Chatbot — BOT Squad

Team landing page for the BOT Squad (Qontak). This folder groups the initiatives the Chatbot & AI team owns.

Initiatives​

The AI Agent's "action" surface is split into three sibling initiatives by what the action targets and how it authenticates. They share one Action drawer (IA) but are separate programs:

  • mekari-action/ — AI Agent actions in other Mekari products (Talenta, Jurnal, Desty), authenticated via HMAC with one-time SSO Super Admin approval.
  • qontak-action/ — AI Agent actions in Qontak's own features (create deal/ticket/tag, assign agent, resolve conversation, send attachment), authenticated via the company token.
  • native-integration/ — AI Agent actions in third-party apps outside Mekari (Google, Calendly, Salesforce, Zoho, Midtrans), authenticated via OAuth / per-provider. (Formerly midtrans-native-integration/, generalized into a provider umbrella.)

Program Management​

  • delivery/roadmap.md — team-level rolling roadmap (TPM-owned). Not yet created.