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Find an AI agent channel by CID in the Chatbot admin dashboard

Context​

Dimas Fauzi Hidayat asked how to determine which channel a bot or AI agent for a given CID is installed on using the Chatbot admin dashboard. Stakeholders use CID rather than organization ID.

Notes​

  • The lookup requires data from the paths table followed by the path_channels table.
  • For CID 811061, the relevant path-channel record was:
    • https://admin-chatbot.qontak.com/dashboards/path_channel/64109
  • The path-channel record did not directly show the channel type.
  • The associated integration record was:
    • https://admin-chatbot.qontak.com/dashboards/integration/12677
  • The integration type was wa_cloud.
  • Eko Aprianto confirmed that the AI agent had only one channel.

Decisions / changes​

  • To identify the channel, continue from the path-channel record to its associated integration record.
  • For CID 811061, the AI agent is installed only on WhatsApp Cloud (wa_cloud).

Follow-ups​

  • Consider creating an internal tool that accepts CID and returns the AI agent's channel or channels, since stakeholders work with CID rather than organization ID.
  • The exact CID-to-path lookup mechanics are TBD and should be documented when the tool is specified.