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Channel Integration — Company Token

Replace the user-level token that wires Qontak Chat (omnichannel) ⇄ Qontak CRM channel integration with an organization-scoped Company Token, so the integration no longer breaks when the admin who configured it is deleted, and setup collapses to a one-click "Connect".

Source PRD (Confluence): [PRD] CRM - Channel Integration: Company Token — initiative owner Alma Syafira, PIC Hardy Santosa Sundoro. The PRD has not yet been snapshotted into prds/ (see write-prd/reformat-prd).

Structure​

  • prds/ — Product Requirements Documents (pending Confluence snapshot).
  • rfcs/ — Technical design proposals (RFCs).
  • tests/ — Acceptance test specs tracing back to PRD acceptance criteria.
  • delivery/ — TPM program-management docs: timeline.md, periodic status/ reports, and ADR-style decisions/.

Scope Changes​

Engineering surfaces this initiative touches, aggregated across its PRDs.

  • Backend — company-token issuance/consumption between CRM and omnichannel; connect flow; CID-match validation; activity logging.
  • Frontend — one-click Connect UI, removal of the manual token/email fields, connected-state details display.