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CRM

Team landing page for the CRM Squad (Qontak). This folder groups all initiatives owned by the CRM team.

Initiatives

Scope summarizes each PRD's scope_changes (affected engineering surfaces, controlled vocab: Backend · Frontend · Mobile · Infra · Data · Design · Docs · None).

InitiativeDescriptionScope
consistent-deal-ticket-creation/Consistent Deal & Ticket Creation ExperienceBackend · Frontend · Mobile · Design
create-deals-tickets-while-viewing-chat/Create Deals & Tickets While Viewing Chat — Infobar placement & unsaved changes protectionFrontend
dashboard-workspace/[Innovation] Dashboard Workspace for Internal Team (1st Delivery) — SDR/BD/AM role-personalized homepageFrontend

Program Management